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Our Warranty Commitment to You

Confidence in Craftsmanship. Assurance in Service.

At LNG-Hartigan, our dedication goes beyond designing and building beautiful outdoor environments — we’re committed to making sure they last. That’s why we proudly offer a warranty program, designed to protect your investment and provide lasting peace of mind.

We work with purpose to help you enjoy outdoor spaces that are ideal for relaxing, entertaining, and making lasting memories. While we use only the highest quality materials and industry-best practices, we know that nature and life can be unpredictable. That’s why we back our work with a structured, responsive warranty process.

What Our Warranty Covers

Whether it’s a plant that didn’t take root, pavers that shift, or concrete that requires attention, we stand behind our craftsmanship. We aim to make it right with service that’s timely, transparent, and respectful of your home and time.

Requesting Warranty Service Is Simple:

  • Submit a warranty request through our online form, including as much detail as possible.
  • Our team reviews requests during dedicated service periods throughout the year.
  • If approved, we’ll schedule the repair or replacement work promptly and professionally.

We evaluate all warranty requests carefully and categorize them into one of the following three tiers:

  • Full Coverage
    The issue is fully covered under our standard warranty terms and will be repaired at no cost to you.
  • At-Cost Service
    The issue is partially covered. We’ll complete the repair at our internal cost, with no added labor or profit margin.
  • Not Covered
    The issue falls outside our warranty terms. Repairs can still be completed, but at full retail pricing.

Seasonal Warranty Request Schedule

We proudly offer two dedicated warranty service periods each year to ensure timely evaluations and repairs:

Spring Warranty Service

  • Request Deadline: May 15th
  • Evaluations: May 16th – May 31st
  • Repairs Completed: June 1st – June 30th

Fall Warranty Service

  • Request Deadline: August 31st
  • Evaluations: September 1st – September 15th
  • Repairs Completed: September 16th – October 15th

Warranty Limitations

  • Damage resulting from natural causes or force majeure events.
  • Issues arising from unseen or concealed site conditions not caused by our services.
  • Work performed beyond the agreed-upon service boundaries if not properly marked by the customer.
  • Use of products or performance of services in conformance with manufacturer guidelines or industry standards.
  • Customer’s failure to fulfill their obligations under the agreement.

For a detailed understanding of our warranty terms, please refer to our Terms and Conditions.

Plants:

  • Non-hardy Zone 5 (or more) are warranted only for the current growing season.
    Roses: Hybrid Tea, Floribunda, Miniature, English, and Romantica are warranted through the first frost of the current growing season. Not warranted over winter.
  • Damage or loss to plants resulting from any cause other than an inherent problem with the plant or improper installation by LNG-Hartigan, including, but not limited to:
    • Lack or failure of proper maintenance
    • Contact with animals, chemicals, or anyone other than LNG-Hartigan
    • Excess watering or lack of water, including, but not limited to, lack of water as the result of mandatory watering restrictions
    • Relocation of a plant by anyone other than LNG-Hartigan
    • Adverse weather conditions including, freezing, flooding, high winds, or drought
    • Theft
    • Insects, mold, fungus or any other environmental condition initially occurring after planting

Exclusions (unless agreed upon in writing):

  • Electrical work
  • Iron railing removal/reinstallation
  • Irrigation repairs
  • Drainage solutions without a prior survey
  • Dust cleanup on buildings, windows, or vehicles
  • Lawn repair unless specifically detailed in the estimate
  • Subsurface obstacles that create additional labor or costs.

Material Variances:

  • Wood: Cracking and warping expected.
  • Stone: Color variation, mineral deposits are natural.
  • Concrete: Hairline cracks normal; color variations between pours are expected.
  • Metal: Uncoated metal may rust.

Client Responsibilities:

  • Proper maintenance is required according to LNG-Hartigan’s Aftercare Instruction PDFs listed on our Aftercare Instructions page or provided upon completion of work.

Warranty Service Request

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Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 512 MB.
    Please add a close up photo of the issue or plant, as well as a photo from further away, so as to show where the issue or plant is located.

    LNG-Hartigan will send a project manager out to inspect your warranty request and will contact you with information/recommendations. A work order/proposal will be sent to you for approval before any work is performed. For general diagnosis and any necessary repairs, I understand and agree that a $75 per man hour, plus retail material charges may be invoiced to me if it is determined that my request is not covered by LNG's limited warranty. Typical charges may vary and range from $150 to $270+ for a requested site visit and repair. You will probably hear from us within a few business days. However, should we not respond or resolve these issues in a timely or appropriate manner, please do not hesitate to call and personally inquire by phone 651-302-0266

    Warranty Limitations

    The homeowner must follow the LNG-Hartigan Aftercare Instructions, which are listed on our Aftercare Instructions page or provided upon completion of the work, in order to receive LNG-Hartigan’s warranty coverage.

    • Trees, Shrubs, & Perennials: 1 year (proper care required, plant material warranties do not apply if plants are installed out of the optimal season at the Client’s request)
    • Hardscape (retaining walls, patios, kitchens):

           • Walls: 3 years
           • Pavers: 2 years
          •  Stone patios: 2 years

    • Irrigation Systems: 3 years (LNG-Hartigan must perform winterization & startup)
    • Lighting Systems: 1 year (manufacturer terms may extend)
    • Water Features: 1 year (proper winterization required)
    • Sod/Seeding: No warranty (maintenance by owner)

    Warranty Coverage Details

    Landscaping Services

    We warrant that all landscaping services will be performed:
    - In accordance with the terms and conditions of our agreement.
    - Using personnel with the required skill, experience, and qualifications. In a timely, workmanlike, and professional manner.
    - In compliance with all applicable laws, ordinances, rules, and regulations, adhering to the highest professional and industry standards.

    Plant Material

    - Trees and shrubs installed by LNG-Hartigan are warranted for one year from the date of installation, provided they receive proper care and maintenance.
    - Annuals, perennials, sod, and seed are not covered under this warranty due to their seasonal nature and sensitivity to environmental conditions.

    Hardscaping & Construction

    - Our hardscape installations, including patios, retaining walls, and walkways, come with a five-year warranty covering workmanship and materials.
    - This warranty excludes damage caused by natural disasters, misuse, or lack of proper maintenance.

    Irrigation Systems

    - New irrigation systems installed by LNG-Hartigan are covered by a two-year warranty on workmanship.
    - Components are subject to manufacturer warranties, which may vary.
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